Telecom regulator TRAI on Wednesday ruled out the possibility of reconsidering the new service quality norms. Under these norms, telecom companies will have to compensate consumers in case of service disruption. Also, the penalty for not meeting the standard has been increased. Anil Kumar Lahoti, Chairman of Telecom Regulatory Authority of India (TRAI), said that these norms have been issued after deep consultation and proper deliberation.
Lahoti said on the sidelines of India Satcom 2024 organised by Broadband India Forum (BIF), “We have given a lot of thought to this process, the norms have been released after deep consultation and due consideration. These have been released keeping in mind the quality of service that the customer should get and which the service provider should provide.
TRAI chief said this
The TRAI chief was responding to a question whether the regulator would reconsider its new norms on service quality. Lahoti said TRAI expects service providers to upgrade their infrastructure so that consumers get the right quality of service. Action on unsolicited calls is high on TRAI’s agenda. The regulator is toughening its stand on the issue amid growing complaints from consumers about unsolicited communications from unauthorized telemarketing companies.
Compensation will be given in case of bad service
Let us tell you that according to the new service quality rules issued by the telecom sector regulator TRAI on Friday, telecom operators will have to compensate the customers in case of service disruption for more than 24 hours at the district level. TRAI has also increased the amount of penalty for not meeting each quality standard from Rs 50,000 to Rs 1 lakh under the new rules.
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